Privacy Policy

Effective Date: 1 July 2025

1. Scope

This Privacy Policy explains how Indiraé (“we/us/our”) collects, uses, shares, and protects your information when you use www.indirae.in and related services.

2. Information We Collect

  • Contact & Account Data: name, email, phone, shipping/billing address, password.
  • Order & Payment Data: order details, payment method, transaction info (processed via secure payment gateways; we do not store full card/UPI details).
  • Technical Data: IP address, device/browser info, cookies, usage analytics.
  • Communications: inquiries, reviews, support chats, WhatsApp messages (if applicable).

3. How We Use Your Information

  • Process and deliver orders; send confirmations and tracking.
  • Provide customer support and handle replacement requests.
  • Improve website performance, personalize content, and prevent fraud.
  • Send service updates, offers, and newsletters (you can unsubscribe anytime).
  • Comply with applicable laws and regulations.

4. Legal Bases / Grounds

We process data based on consent, contractual necessity, legitimate interests (e.g., fraud prevention, service improvement), and legal compliance.

5. Sharing of Information

We share data with:

  • Couriers (e.g., India Post) for delivery.
  • Payment gateways for secure transactions.
  • Analytics/IT service providers to operate and improve our site.
  • Authorities when required by law.

We do not sell your personal data.

6. Data Security & Retention

  • We use reasonable technical and organizational measures to protect data.
  • We retain data for as long as necessary for orders, legal obligations, and dispute resolution.

7. Your Rights (India – India Post)

Subject to applicable law, you may access, correct, update, delete, or withdraw consent for your personal data.
Grievance Officer / Contact: help.indirae@gmail.com

8. Cookies

We use cookies for essential site operations, performance analytics, and preferences. You can manage cookies via browser settings; some features may not function without them.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

10. International Transfers

Where data is processed outside India, we ensure appropriate safeguards as per applicable law.

11. Updates to This Policy

We may update this Policy from time to time. The “Effective Date” reflects the latest version.