Effective Date: 1 August 2025
Website: www.indirae.in
Email: help.indirae@gmail.com
Phone: +91 9205214136, +91 8802265031

1. Shipping Locations

• We ship across India.
• International shipping is available on request (customs/taxes borne by the customer).

2. Courier Partner

• Orders are shipped via India Post (trusted logistics partner).

3. Processing & Delivery Timelines

• Dispatch: within 2 business days of order confirmation.
• Delivery (India): typically 6–8 business days from dispatch.
• Timelines may vary due to the courier network, local restrictions, or festive seasons.

4. Shipping Charges

• Free delivery on orders above ₹499.
• Orders below ₹499 attract a standard shipping fee shown at checkout.

5. Order Tracking

• A tracking link/number is sent via email/SMS after dispatch.
• Please allow up to 24 hours for tracking to reflect movement.

6. Address Accuracy & Delivery Attempts

• Ensure your address and contact number are correct at checkout.
• If delivery fails after multiple attempts due to customer unavailability/incorrect address, re-shipping charges may apply.

7. Packaging & Insurance

• All items are securely packed. In the rare event of visible tampering, please refuse delivery and notify us immediately.

8. Delay Policy

• We aim to meet timelines; however, force majeure events (weather, strikes, regulatory checks) may cause delays.